Refund & Placement Policy
Effective Date: January 1, 2026 · Last Updated: August 2026
1. 90-Day Placement Extended Support Commitment
UpPath IT operates with aligned incentives. If an actively engaged candidate completes all assigned technical coaching sessions, mock reviews, and attends scheduled client interviews without securing a qualifying placement within 90 days, we continue all marketing, coaching, and submission activities at zero additional charge until placement is achieved.
2. 6-Month Re-Placement Warranty
If a candidate's placed role is terminated within the first 6 months due to client workforce reductions, corporate restructuring, or unexpected project cancellations outside the candidate's direct control, UpPath IT will immediately re-activate the candidate's placement engine and marketing representation at no extra cost.
3. Program Cancellation & Early Refund Window
We provide a 7-calendar-day satisfaction evaluation window from the date of initial enrollment. If you determine within 7 days (prior to commencement of custom resume writing or 1-on-1 coaching sessions) that the program does not align with your objectives, you may request a cancellation and full refund by notifying hello@uppath.io in writing.
4. Custom Deliverable Exclusions
Once personalized work has commenced (such as custom resume restructuring, LinkedIn profile optimization, or completed private coaching sprints), fees reflect the delivery of bespoke professional engineering hours and are non-refundable except under the express terms of individual signed agreements.
5. Inquiries & Requests
For any billing inquiries, warranty claims, or status reviews, please reach out to our client advisory desk at hello@uppath.io.